Severe Weather Resources for Providers

Severe weather and natural disasters can result in difficulties accessing care. While dental care may not be a priority for those affected, MCNA ensures that access to care remains available for members with a dental emergency or those who require ongoing treatment.

Frequently Asked Questions

I am an MCNA provider and my office will be closed for repairs due to severe weather. Do I need to inform MCNA?

Yes. Please call our Provider Hotline and let us know how long you think your office will be closed. Also, please call any MCNA members who have an appointment scheduled during this time period and reschedule them. Any answering service for your office should give information regarding this closure and explain how members can seek emergency care.

An MCNA member came to my office for routine care. I am not their current dentist and their current dentist's office is closed due to severe weather. Can I see this patient?

Yes, if you are an MCNA provider. Please consult the Provider Manual or contact our Provider Hotline if you need additional assistance or information.

An MCNA member came to my office with a dental emergency. I am not their current dentist and their current dentist's office is closed due to severe weather. Can I see this patient?

Yes. Please include a narrative with your claim that includes the emergency nature of this visit and a statement that the member's normal office is closed due to severe weather. If you are not an MCNA provider, please contact our Provider Hotline for claims information.